CRIDANSE — AI Learning Assistant

An AI assistant that gives students consistent, personalized help while freeing teaching staff from repeating the same routine questions.

CRIDANSE AI learning assistant cover visual

Industry

Education

Location

Remote

Services

AI Assistant Development, LLM Integration, Knowledge Base Design, Automation

Partnership

Ongoing technical partnership

The Challenge

CRIDANSE’s teaching staff were spending a meaningful share of their time answering the same routine questions, instead of the ones that actually needed a teacher.

  • Repetitive questions: students asked the same routine questions repeatedly, taking up time that could go toward more meaningful support.
  • Unstructured material: course and reference material existed, but was not organized in a way that made it easy to search or reuse.
  • Inconsistent response times: answers depended on staff availability, which varied for students needing quick help.
  • No visibility into common gaps: there was no system to track which questions came up most often, so recurring gaps in materials went unnoticed.
Abstract visual representing the discovery phase

Our Approach

We focused first on what students actually ask and what material already exists, so the assistant would be useful from day one rather than a generic chatbot.

  • Reviewing common student questions and existing course material with the CRIDANSE team
  • Structuring a controlled knowledge base the assistant could reliably draw from
  • Defining clear boundaries for what the assistant should and should not attempt to answer

Solution

We built an LLM-based assistant connected to a controlled knowledge base, designed to support teaching staff rather than replace them.

LLM-based assistant

1. LLM-Based Assistant

  • Conversational assistant built on a large language model
  • Personalized responses based on the student’s question and context
  • Consistent availability outside regular teaching hours
Controlled knowledge base

2. Controlled Knowledge Base

  • Course material and reference content structured for accurate retrieval
  • Answers grounded in approved material, not open-ended generation
  • Easy for staff to update as course content changes
Routine question automation

3. Routine Question Automation

  • Automated handling of frequently repeated student questions
  • Clear hand-off to a teacher for anything outside the assistant’s scope
  • Teaching staff freed up for questions that need real judgment
Monitoring and ongoing improvement

4. Monitoring & Ongoing Improvement

  • Tracking of common questions to spot gaps in course material
  • Regular review of answer quality and edge cases
  • Continued tuning of the knowledge base and assistant behavior

Key Results

The assistant now handles a meaningful share of routine questions on its own, giving teaching staff more time for the support that actually needs a person.

-40%

Routine questions reaching teaching staff directly

24/7

Assistant availability for students

100%

Answers grounded in the approved knowledge base

Long-Term Partnership

We continue to work with CRIDANSE to expand the knowledge base, refine answer quality and adjust the assistant as course content changes.

The assistant is maintained as a supporting tool for teaching staff, not a fixed, one-time deployment.